Needles is a beloved dynamic component of my law firm

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“… It seems like yesterday there was a “splinter in my mind.”  I felt in many ways like a moving target.  After years of successfully practicing law, I knew it was what you don’t know that can hurt you.  Sheer volume can haunt you.  Although I was always conscientious and diligent, there were persistent nagging concerns about deadlines, times, events, messages, court filings, client communication, information management, marketing and a multitude of other apprehensions.  To be successful requires more than experience, commitment, and determination.  I had software to help me, but there was still that “splinter.” I hoped there could be a better way.  There had to be a solution.

My venture began.  Searching for the right answer, I read, researched, studied, and did extensive homework.  I then came across a pleasant fellow named Burt.  He was cordial and talked a good game, but could he “walk the walk”?  I was never an easy sell.  Everyone knows being a good lawyer requires skepticism.  I needed to consider all the angles-functionality, service, technical support, cost.  I tested him.  I was the judge and jury; he had the burden of proof-proof beyond a reasonable doubt.  For the six months the trial continued, he smilingly presented his case.  He was a skilled advocate.  I visited his office, talked to his witnesses (staff), and tested the product with my cynical expectations.  He rested.  The evidence was Impressive.  I carefully deliberated, and In the end, had no doubt.  Now, almost ten years after my favorable verdict, I feel a bit guilty being so tough on Burt and his staff; but feel worse in not purchasing Needles sooner.

At a minimum, Needles is a beloved dynamic component of my law firm.  Except for not making me coffee, it never forgets.  Calendars and checklist unfailingy remind me of all those when, where and hows.  Its notes/diary abidingly reminds me of the whats and the particulars of each case.  Needles dependably keeps my office organized.  It flexibly allows me to implement my game plans.  I am able to give focused and special attention to each matter.  At the touch of a button, all case information is there, saving time and effort, impressing clients and making work and life much easier.  With the right tools, practicing law continues to be productive, profitable, and enjoyable.

Importantly, Burt and his able staff are smart, knowledgeable, friendly and dependable.  They are trusted and highly regarded.  Their technical help and training has been exemplary.  They have always been responsive.  When I asked if Needles could be put on a notebook for travel, home or court usage, they attentively listened and skillfully performed.  Today, my notebook computer   allows me to have all case information available to me anytime, anyplace, anywhere.

Do I love Needles?  Yes, and I have only counted a few of the ways.  Needles is a remarkable and dynamic product.  It continues to evolve to meet new challenges.  My only concern is that one day it will evolve to replace me.  For now, thanks guys/gals, no more “splinters.”  Life is good.”

Larry King
Law Offices of Larry King

Streamline the intake process

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“… It has brought a new sense of purpose and excitement to our firm.  We implemented Needles in conjunction with a new marketing campaign to assist us in dealing with an anticipated high call volume.  Thank goodness we did!

Needles has allowed us to streamline our intake process through the use of customized Intake screens.  Our intake staff is able to obtain the pertinent information regarding a client’s accident and injuries and our attorneys are then able to review the intake prior to speaking with the client.  This creates an extremely favorable impression with the potential client, because they are then
speaking with an attorney who IS familiar with their case facts and who can anticipate and answer their questions with confidence, putting the potential client at ease.

Needles provides our staff and attorneys with immediate access to our clients’ case information, enabling us to deal with all types of client inquiries in an efficient and timely manner.

Needles’ checklist system has increased our staff’s efficiency in moving a case through the review process and to conclusion.  It has also enabled us to have immediate access to Statute of Limitations deadlines stored in a central location.

We have just begun implementation of form documents, both Word and PDF, and have found the process to be very slick.  We are able to quickly generate client welcome letters, rejection letters and fee agreements.  We are using the Social Security forms and have even coded our very first PDF form requesting a State Police Accident Report.

As the IT Administrator for the firm, Needles has provided me with a renewed sense of purpose.  It has stimulated my creative energies in the design and setup of custom case and intake screens, as well as coding form documents.  I am getting ready to undertake training for Report Writing which is very exciting.  Learning Needles inside and out has broadened my horizons and made me a better resource for the firm.”

Sharon Rudy
Metzger Wickersham

Never miss a deadline

 I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“… Needles is a must for any law firm.  You can hire the best legal assistant in the state, but without Needles, you will not be doing justice to her, your law firm, or your clients.  Needles is so sophisticated, it will quickly become your best friend.  Someone once said that everything shifts and changes with time.  Sometimes things start out one way and become something else down the road.  I’ve traveled that road and I’m so happy about the changes that have taken place with time.

Among all the wonderful things that have made my life complete, Needles is definitely amongst the top 10.  If we have to work for a living, why not have something that we love to use that also makes our work easier.  I’m serious about this program.  I will not work for an attorney who does not have Needles.  It’s that awesome.

I love my Needles because…

It is all encompassing. It can be set up to give you reports on a daily, weekly or monthly basis so that you will always be on top of your cases, as well as your staff.  Yes, that’s right.  You can go into Needles and actually see how productive your staff is.  You can make sure your clients are not being ignored, which is one of the biggest pet peeves a client can have.  Needles gives you complete control over project and workflow management.

I love my Needles because…

You will never miss a deadline, or a Statute of Limitation.  Needles has a calendar and a checklist system like none other.  It can work for you as is, or you can customize it to work for you in a way that you would like all your office personnel to use.

The reports are so important and I cannot say enough how valuable they will be.  These reports will help your firm to thrive.  Yes, I said thrive.  The standard reports include monthly statements, checklist summaries, history and referring reports.  The tracking system is flawless.  Case expenses can be tracked by these reports; case notes can be tracked; liens can be tracked.  Needles can track anything you want.

I also love Needles because…

As we are progressing more and more into a “paperless” world, Needles is a must have.  You can write notes and keep them in each and every case.  Needles will automatically date the note as well as enter the author’s name.  This particular part of Needles is loved by every new person I have trained.  Needles will furnish you a Manual which is self-explanatory and very user friendly.  The   corporate office is also very user friendly.  Should you ever need to speak to a technician, you will find them very helpful and courteous.  I felt I was driving them nuts at one point, but no one intimidated me or made me feel uneducated.  They are all so helpful.

I also love Needles because it is the foundation that every single firm should have.  Needles has the ability to be used as a Customer Relationship Manager.  I made a tab so that I can gather   information and report on the satisfaction of my clients.  The results in gathering such information will be invaluable in determining areas of strengths and weaknesses in your client’s database. How awesome is that?

I love Needles because… your office will always be kept in the corporate loop.  You will get a Sidebar (newsletter) occasionally which will give you all kinds of information, introducing new people at Chesapeake, Needles hints, new Needles users, and all kinds of goodies.  Your firm will also be privy to User Group Meetings throughout the year, free of charge because you have Needles.  There’s also Internet training which is a super way to get quick, inexpensive training.

I cannot sing the praises of Needles enough.  I am one of the biggest supporters of Needles software because I look back in time and wonder how on earth I streamlined cases without it.”

Nadine Salazar
Peebles Law Firm

Expand your business and have more time

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

I now have time.  Time is the single most important commodity we own.

My Needles has given me the time to…

1.  Enjoy life.  I vacation now 4 to 6 times a year without worrying.

2.  Spend with my family.  I come home for dinner on time and can enjoy my wife and children.  If I need to, I can work at home online and be just as productive as I am at the office.

3.  Be less stressed.  It is amazing how harmful worrying is to the body and soul.

4.  Be happy.  I can pursue some of my hobbies now and do things I never thought possible, like taking my family to the SuperBowl, or enter a Texas Holdem Tournament.  I became active in the State Trial Bar as a member of the Board.

6.  Expand our Business in a contracting environment.  Greater efficiency equals greater volume without more staff.  We even opened a satellite office in our county seat.  I even had time to develop our website, Rosnerlaw.net.

7.  Teach new associates.  I now can take the time necessary to properly train new associates fresh out of school or clerkship.  I always had to hire  experienced attorneys in the past.

8. Argue a landmark case in the Supreme Court.  Before Needles, I would have referred the case to an experienced appellate lawyer, but now I  enjoyed the experience tremendously because I had the time to prepare properly without worrying about losing profitability.

9.  Better prepare our cases for trial.  Not only the ones that I try, but any of my associates.  We now have the time to Focus group and Video each of us as we prepare our witness and each other for a jury trial.

10.  Be a better person to my family, my office and the community.  I am more involved in charitable endeavors then ever before.  I represented a 9/11 victim in the Trial Lawyers Care program and recovered over $2,500,000.00  without charging a fee.  It felt great to have the time and the ability to do something positive.  This and many other community endeavors have given me a career self satisfaction that no amount of fees earned can duplicate.

Needles is the software that makes you wonder how you survived before you had it.  It is amazing how different my day is now that I use Needles.

Before I used Needles, I came into the office and was usually stressed about the upcoming deadlines and whether or not I was going to meet them on time.  My day felt pressure packed.  I always had to look for files or have someone else in the office waste time looking for a file.  Cases were routinely delayed because everything was done manually and the physical file always had to be located (which in a four thousand square foot seventeen employee office took a great deal of time).  Now I do not even need the file because of the Needles system we developed with our trainer’s help.  Never having to look for files saves a great amount of otherwise wasted time for me and for my staff.  It makes me look much more efficient when an adjuster or client IS on the phone and does not have to be put on hold to have someone bring me the file. 

Needles helps keep me informed of what is going on and when it is going on.  The single most important asset of Needles in a group office environment is that the  Right hand knows what the Left hand is doing in a case.  The communication lines have improved enormously.  By posting the important messages, e-mails and notes to the case and copying each other, we work better than ever as a team on each case.

As a Boss, I can totally appreciate the time saved with our good communication.   And now I can supervise the work that my four associates are doing without them feeling I am “big brother” questioning their every move.  By reviewing their productivity without having to ask them with our management reports, I am a much better Boss today then I ever was in my 18 years of   running a law office before Needles.  I can spend as much time as I want reviewing their work and not have to waste theirs just to keep me informed.

Needles does not hide the truth as some people do when they say something was done that was not.  In our office, a failure to document Needles is treated the same as having not done the work at all.  Employee accountability is better then ever.  The To Do’s, checklists, and auxiliary checklists we use are great management tools and time savers.  No longer does a case “fall through the cracks” if someone did not follow up when they should have.  I do not have to worry if the appropriate steps are being followed on a case since they are listed in order on the checklists.

We all know what is going on so another attorney or staff member can help keep a client informed when necessary.  We can show our clients our efforts and efficiency when they are not happy about the routine delays of the insurance industry.  Our advanced technology including Needles routinely impresses them, our adversaries and our experts.

Needles is well worth the cost because the benefits are immeasurable in my experience.”

Daniel Rosner
Law Offices of Daniel E. Rosner

Reduce Law Office Chaos with Case Management Software

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“… It allows me to compete with the larger firms on the same level of control and process of information.

… I used to work for the large firm, now I work for the small firm.  The ability to bring in an employee who worked with Needles previously is priceless.

… It allows me to manage my employees’ work efficiently.

… It makes me a better attorney and us a better firm.

… With the ability to merge documents on an efficient level, I have set up Needles where I can easily dictate what I need done in the office either directly or through a carefully worked checklist.   After setting my particular pleadings and correspondence, I can even teach a novice paralegal how to use the system and produce and outstanding work product.

… Without it, work would be chaos.

… The Needles staff and customer support is second to none.  The ability to call your software provider on the phone several states away and feel like you’re talking to a friend that you know on the other line is priceless.  I’ve never had a problem that someone at Needles was unable to fix.  I usually don’t have any problems with Needles.  When I do have a problem, it’s fixed then, not later.

… Needles loves me.

… I can access my office directly through the internet, log into Needles and review my calendar, phone messages and look at client’s notes.  All the information is at my fingertips.

… It allows me to practice from almost anywhere.  As we integrate all of our information into Needles, I have a paperless office that goes everywhere I go.

… Needles makes money for me and my office.

… Needles makes my employees more efficient.

… The staff at Needles continues to update the program on a continuous basis, always keeping me up to date with new features and ahead of the competition.

… It allows me not only to practice law, but is very useful in my marketing campaign to track information to help the firm grow.

… The practice of law is a “dog eat dog” world, and with Needles, I’m in the lead pack.

… I’m going to Las Vegas with Needles.

… It allows us to handle a large volume of cases on a very efficient means, resulting in an increase of profits for the firm.

… It has no limits. It’s the Cadillac of case management programs.

… It’s like a box of nuts and bolts. I can build and customize Needles to custom fit my needs, and it fits like a glove.

… It’s the single most economical way to grow and manage your practice.

… It is the foundation of my office.

… Without Needles, my office would be nothing more than a stack of loosely organized papers floating around the office, always hoping the wind didn’t blow too hard when the door was opened.

… Without it, my office would be like walking on PINS and Needles. .

… It’s the best software out there to manage a law practice.

… When I sit down to do my work, all the information is in one spot.

… I hate to lose and Needles is just one of the tools I use to win.

… Needles is the single most important item I use to manage my law practice.  Needles is the common link between knowledge, skill and results.  The only thing better than a good result is a good referral.  Ask any of my clients and they know the result…Needles.”

Evan Harris
Harris Law Office

Tools to manage your law firm effectively

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“… In a profession fraught with uncertainty and complexity, Needles provides one with the ability to navigate through the minefield of one’s practice.  I am the managing partner of a firm that has 11 attorneys and a support staff of 25.  We have an enormous amount of talent under our roof but talent can have its drawbacks.  I have observed first hand that talented people have a built-in aversion to management.  This innate resistance can destroy the best of organizations if not handled properly.

Needles provides me and the rest of our organization with the necessary tools to manage effectively without disabling the creative instincts of the attorneys.  It allows me to benignly  micromanage others without appearing to be intrusive. 

In the most flattering terms, I view my attorneys as thoroughbred horses – all talented, fast and yet all peculiarly different.  In such an environment, you cannot manage with a “one size fits all” mindset.  Every client and case is uniquely distinct from one another and must be managed accordingly.  Needles allows me to peek inside any attorney’s caseload on any given day to assess what is truly happening.  It allows me to institute periodic structured reviews at my discretion when I believe such activity is warranted.

You cannot hide from the scrutiny of Needles nor can you run indefinitely from  the persistence of the “open” checklist item that screams for attention.  Needles imposes a team spirit between the attorney and his/her support staff.  Attorneys are no longer working in a vacuum, frustrated that their support hasn’t learned the art of how to read their minds.  Our support staff is empowered because they can now comprehend the logical progression of a case and make appropriate adjustments when necessary.

If a talented attorney appears too distracted to be bothered with the seemingly mundane aspects of his/her case load, I now have an ally in the support staff to assist with the management of the caseload.  Quite frankly, in some instances, I rarely look to the attorneys to provide the management.  In effect, Needles has flipped the paradigm to one that now has support managing while the attorney delivers.  We do not hire attorneys to generate reports or complete checklists.  We hire them to produce results, and my primary function is to provide them with the  infrastructure so they can succeed.

Needles gives me the flexibility to make quick adjustments on a variety of matters  that affect an attorney’s caseload.  Needles is an ever expanding experience that grows in its utility the more you use it.  Our early experience was embryonic some seven years ago.  We are now raging adolescents regarding our understanding of this tool and our capacity to increase its effectiveness.  Our knowledge appears without limitation.

Finally, Needles puts you in control of your caseload.  As an upcoming vacation approaches, support staff and attorney alike can now run their checklist in advance to see what items will be due while they are gone.  You can either choose to work those items in advance, alter the due dates, or even reassign some.  The net effect is one is no longer overwhelmed when returning from a vacation.  If one’s checklist maintenance is handled properly, the return date back in the office after a week or two week absence is now just another work day.  This is a remarkable event that is hard to describe until you personally experience it.

I did not become an attorney to behave like an assistant vice principal in high school in charge of discipline.  It is my job to make it “rain” so others may benefit from my efforts.  I have a management staff that has the tools to allow me the time I require to develop important relationships that pay great dividends to this office.  Needles ultimately allows me and other managers to get quickly and decisively to the proverbial fire.  I am here ultimately to produce, and the quicker we can I identify trouble, the more productive I become.  The lawyers that work for us are in the practice of law.  Needles has liberated me from the practice of law and has put me squarely into the business of law.  This is why, after all the unforeseen circumstances that we cannot control in this most difficult of professions, our practice is still here.  Needles has been most effective in assisting me in finding  and managing that balance point between the practice and the business of law.

Stuart Garson
Rockefeller Management

Law Office Secret Weapon

“… When I use Needles I become Queen of the Keyboard

A client calls and asks, “Do you remember me?”  Confidently I respond, “Of course, I remember you Mr. Client.  How are things in Chicago today?  Are you still treating with Dr. Acheinback?”  Immediately my client realizes that I am  familiar with his case, he relaxes and we proceed.  With just a few keystrokes, my Needles spewed forth a plethora of information about that client.  The superior information organization system within my Needles makes client personalization simple.  Ah, Queen of the Keyboard bonds with another happy client.

My Needles software elevates me from common paralegal status to that of Queen of the Keyboard.  With Needles, I access and navigate our firm’s vast database with confidence and ease.  That, in turn, makes me a more efficient and competent employee.  Ultimately, our entire staff provides better service to our clients because we use Needles.  Satisfied clients are our best advertisement and, with Needles, our client satisfaction rating has soared.

Using my Needles, I shine in the eyes of my employer.  When The Boss asks, “How much money have I already put out on this case?” with just a click, click, click of my keyboard, my Needles provides me with the answer so fast that  even The Boss is impressed.  After the information is entered into Needles I can access that data as soon as The Boss asks for it.  The Queen of the Keyboard delivers again!

During negotiations Needles is the secret weapon that tilts the playing field to our favor.  So often insurance adjusters tell us we seem to know their strategy even before they make an offer.  How can that be?  Simply stated, Needles allows us to maintain a record of each adjuster’s past performance and to readily access that information throughout the negotiation process.  Thus, armed with past history and present knowledge, our negotiation process is all sewn up with Needles.  Consequently, Needles helps us achieve better settlements which results in greater client satisfaction.

In conclusion, Needles makes my work easier, enables me to provide better client service and promotes an overall more efficient work environment for our entire staff.  Thus, at the end of the day when my computer says, “Good Night, Queen of the Keyboard,” I respond, “Good Night, Sweet Prince Needles.”

Geri Kjome
Law Offices of Lowell Stanley

Case Management Software makes your job easier

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“…It makes my job easier in so many ways. .

Needles is VERY USER FRIENDLY.
Like a competent counselor, the Needles team understands the legal profession and our needs and makes the program work for us. .
Like a huge filing cabinet, Needles allows us to organize our files so that information can be available at the touch of a button.
Like a constantly updated daily planner, Needles provides a checklist that keeps deadlines noted and the cases moving in a timely fashion by reminding all staff of the next step(s) in a case.
Like a private investigator, Needles provides pertinent information regarding all persons involved in a case.
Like an advanced word processing system, Needles creates documents quickly and accurately.
Like a multi-tasking researcher, Needles provides countless database “possibilities.”
Like a database manager, Needles reports compile information with ease.
Like a chameleon, Needles can be manipulated to meet the client’s needs (and if it isn’t available in this version, the team will put it on the wish list for a future version).
Like the changing of the seasons, Needles is ever changing and evolving.
For all the above reasons, and oh so many more, I LOVE MY NEEDLES.”

Annette L. Zrowka
Munley, Munley and Cartwright

A more personal look at your clients

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“… In our own little corner here at Shor, Levi and DeRita, the wheels of justice, law and order spin around constantly changing data which seems to speed through extremely precious time.  More can be achieved in one day than ever thought possible!  With my Needles program, I am confident in the knowledge that I have a wealth of information at my fingertips at all times, and in all circumstances, which is seemingly effortless to obtain.  The Needles data program greatly assists me in accomplishing my main goal; rendering service to our clients with a diligence of thought and action, balanced with unsurpassed expediency.  With Needles as my personal assistant, I experience a sense of accomplishment in giving our clients peace of mind that I will meet their needs with confidence by utilizing the “tools” necessary to bring their legal burdens to a fair and justified resolution.  The wealth of information that Needles provides promotes trust between me and our clients.  They come to know, without a doubt, that I can and will always do whatever it takes to accomplish success in any legal matter on their behalf. 

As we say, “Every picture tells a story.”  I love my Needles because it allows me the option of getting a more personal look at our clients and their profiles, which of course now could include his or her photograph.  What a great advantage!  Putting a human face to a story is a relevant component in dealing with our clients, as it further encourages me to work with compassion and genuine empathy.  As a result, all determination and conviction is given to assist the attorneys’ in bringing about justice for the individual.

I love my Needles program because it enables me to work in a concise and professional manner, achieve maximum organization and most importantly, it gives me a sense of accomplishment and fulfillment in knowing I am helping others.  Needles is much more than a simple program.  The psychological aspects and assets Needles provides both user and client alike are essential in this age of stressfulness, which has tendency to rob us of our sense of well-being and the need for accomplishment in life.

The “bottom line” for me personally… I love my Needles because it is my armor and weapon against the monster that IS Workers’ Compensation, where I am always the victor!”

Eileen Alberto
Shor, Levin and De Rita PA

Law Office TQM

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“… It gives me the opportunity to be the best manager I can be.  Needles gives me the information I need to assist our clients and employees with any questions or problems they may have.  It gives me the ability to be organized and in control of the firm.

Needles gives our firm the ability to utilize the Total Quality Management philosophy of offering high levels of quality service to your clients.  Needles technology gives every member of the firm the ability to provide excellent service without the use of a file.  All of the information is current and we are more organized and in control of what needs to be done in a particular case.

We have greatly improved communications without clients, providers and referral sources through the use of the Needles Merge Document System.  Needles has given us the ability to be more accountable.  We always post our memos and email messages.  We are always able to follow up on the tasks to be completed.  It’s a marvel for managers.  I simply don’t know how I functioned without Needles in our firm.

Through Needles, or firm has embraced a commitment to offering high levels of quality service to our clients.  We have risen to become the very best we can be.”

Phyllis Meloff
Larry Pitt and Associates