Expand your business and have more time

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

I now have time.  Time is the single most important commodity we own.

My Needles has given me the time to…

1.  Enjoy life.  I vacation now 4 to 6 times a year without worrying.

2.  Spend with my family.  I come home for dinner on time and can enjoy my wife and children.  If I need to, I can work at home online and be just as productive as I am at the office.

3.  Be less stressed.  It is amazing how harmful worrying is to the body and soul.

4.  Be happy.  I can pursue some of my hobbies now and do things I never thought possible, like taking my family to the SuperBowl, or enter a Texas Holdem Tournament.  I became active in the State Trial Bar as a member of the Board.

6.  Expand our Business in a contracting environment.  Greater efficiency equals greater volume without more staff.  We even opened a satellite office in our county seat.  I even had time to develop our website, Rosnerlaw.net.

7.  Teach new associates.  I now can take the time necessary to properly train new associates fresh out of school or clerkship.  I always had to hire  experienced attorneys in the past.

8. Argue a landmark case in the Supreme Court.  Before Needles, I would have referred the case to an experienced appellate lawyer, but now I  enjoyed the experience tremendously because I had the time to prepare properly without worrying about losing profitability.

9.  Better prepare our cases for trial.  Not only the ones that I try, but any of my associates.  We now have the time to Focus group and Video each of us as we prepare our witness and each other for a jury trial.

10.  Be a better person to my family, my office and the community.  I am more involved in charitable endeavors then ever before.  I represented a 9/11 victim in the Trial Lawyers Care program and recovered over $2,500,000.00  without charging a fee.  It felt great to have the time and the ability to do something positive.  This and many other community endeavors have given me a career self satisfaction that no amount of fees earned can duplicate.

Needles is the software that makes you wonder how you survived before you had it.  It is amazing how different my day is now that I use Needles.

Before I used Needles, I came into the office and was usually stressed about the upcoming deadlines and whether or not I was going to meet them on time.  My day felt pressure packed.  I always had to look for files or have someone else in the office waste time looking for a file.  Cases were routinely delayed because everything was done manually and the physical file always had to be located (which in a four thousand square foot seventeen employee office took a great deal of time).  Now I do not even need the file because of the Needles system we developed with our trainer’s help.  Never having to look for files saves a great amount of otherwise wasted time for me and for my staff.  It makes me look much more efficient when an adjuster or client IS on the phone and does not have to be put on hold to have someone bring me the file. 

Needles helps keep me informed of what is going on and when it is going on.  The single most important asset of Needles in a group office environment is that the  Right hand knows what the Left hand is doing in a case.  The communication lines have improved enormously.  By posting the important messages, e-mails and notes to the case and copying each other, we work better than ever as a team on each case.

As a Boss, I can totally appreciate the time saved with our good communication.   And now I can supervise the work that my four associates are doing without them feeling I am “big brother” questioning their every move.  By reviewing their productivity without having to ask them with our management reports, I am a much better Boss today then I ever was in my 18 years of   running a law office before Needles.  I can spend as much time as I want reviewing their work and not have to waste theirs just to keep me informed.

Needles does not hide the truth as some people do when they say something was done that was not.  In our office, a failure to document Needles is treated the same as having not done the work at all.  Employee accountability is better then ever.  The To Do’s, checklists, and auxiliary checklists we use are great management tools and time savers.  No longer does a case “fall through the cracks” if someone did not follow up when they should have.  I do not have to worry if the appropriate steps are being followed on a case since they are listed in order on the checklists.

We all know what is going on so another attorney or staff member can help keep a client informed when necessary.  We can show our clients our efforts and efficiency when they are not happy about the routine delays of the insurance industry.  Our advanced technology including Needles routinely impresses them, our adversaries and our experts.

Needles is well worth the cost because the benefits are immeasurable in my experience.”

Daniel Rosner
Law Offices of Daniel E. Rosner

Reduce Law Office Chaos with Case Management Software

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“… It allows me to compete with the larger firms on the same level of control and process of information.

… I used to work for the large firm, now I work for the small firm.  The ability to bring in an employee who worked with Needles previously is priceless.

… It allows me to manage my employees’ work efficiently.

… It makes me a better attorney and us a better firm.

… With the ability to merge documents on an efficient level, I have set up Needles where I can easily dictate what I need done in the office either directly or through a carefully worked checklist.   After setting my particular pleadings and correspondence, I can even teach a novice paralegal how to use the system and produce and outstanding work product.

… Without it, work would be chaos.

… The Needles staff and customer support is second to none.  The ability to call your software provider on the phone several states away and feel like you’re talking to a friend that you know on the other line is priceless.  I’ve never had a problem that someone at Needles was unable to fix.  I usually don’t have any problems with Needles.  When I do have a problem, it’s fixed then, not later.

… Needles loves me.

… I can access my office directly through the internet, log into Needles and review my calendar, phone messages and look at client’s notes.  All the information is at my fingertips.

… It allows me to practice from almost anywhere.  As we integrate all of our information into Needles, I have a paperless office that goes everywhere I go.

… Needles makes money for me and my office.

… Needles makes my employees more efficient.

… The staff at Needles continues to update the program on a continuous basis, always keeping me up to date with new features and ahead of the competition.

… It allows me not only to practice law, but is very useful in my marketing campaign to track information to help the firm grow.

… The practice of law is a “dog eat dog” world, and with Needles, I’m in the lead pack.

… I’m going to Las Vegas with Needles.

… It allows us to handle a large volume of cases on a very efficient means, resulting in an increase of profits for the firm.

… It has no limits. It’s the Cadillac of case management programs.

… It’s like a box of nuts and bolts. I can build and customize Needles to custom fit my needs, and it fits like a glove.

… It’s the single most economical way to grow and manage your practice.

… It is the foundation of my office.

… Without Needles, my office would be nothing more than a stack of loosely organized papers floating around the office, always hoping the wind didn’t blow too hard when the door was opened.

… Without it, my office would be like walking on PINS and Needles. .

… It’s the best software out there to manage a law practice.

… When I sit down to do my work, all the information is in one spot.

… I hate to lose and Needles is just one of the tools I use to win.

… Needles is the single most important item I use to manage my law practice.  Needles is the common link between knowledge, skill and results.  The only thing better than a good result is a good referral.  Ask any of my clients and they know the result…Needles.”

Evan Harris
Harris Law Office

Easy to use Case Management Software

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“… On my first day as a new employee in this awesome firm that I had heard so much about, I entered the office with much trepidation and anxiety.  Not only was I a new employee, but I was in a totally new profession, on my way to make a slight career change.  “Have I made the biggest mistake in my life?” I asked myself as I stared at the sea of new faces and quickly tried to absorb the overwhelming amount of instructions and information.  Mercifully, my feelings of inadequacy and frustration were going to be put to flight in a most unexpected way.  I was suddenly introduced to ’something’ that would end up being a great friend and aid in my transition.  I got introduced to Needles, and my anxiety turned to curiosity.  My confidence came roaring back as I navigated  this new amazing software.  If you ask me why I love my Needles, this IS what I’ll say: .

I love my Needles because it is an easy software to learn how to use.  Just as its name suggests, it is able to quickly and efficiently sew and integrate the whole fabric of the firm together.  Thus, the software brings the clients and the firm together in a more intimate way, bringing all the complex fabrics of cases together in neat, tight seams, weaving creatively the many important facets of cases together and creating an end product that satisfies and fits all.  Needles is able to create an organizational garment that is whole, neat, beautifully coordinated and complete.  I love my Needles because it does not leave any threads hanging.

I love my Needles because it unifies us as a firm.  I find that it is able to consistently connect us together as a team.  Throughout the day, the calendar enables us to keep track of each other’s movements and activities, thus helping  us to choreograph our organizational pursuits smoothly and rhythmically with each other and with our clients.  Needles continues to dance a tune of unity as it enables us to swiftly communicate instantly and accurately with each member of the firm.

I love my Needles because I love to see clients dazzled when I quickly and effortlessly pullout little nuggets of information about them.  Needles is invaluable when it comes to building client relationships and maintaining them.  For instance, surprising clients on their birthdays and adding personal touches here and there in our interactions reinforces our genuine concern for their well-being and makes us their desired advocate.

I love my Needles because it plays a beautiful tune that can be customized for all to enjoy, no matter their taste.  Needles, a unifier, an equalizer, a choreographer, a designer, a tool, an aid and a friend.”

Theresa P. Laryea
Carter Mario Injury Lawyers

Tools to manage your law firm effectively

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“… In a profession fraught with uncertainty and complexity, Needles provides one with the ability to navigate through the minefield of one’s practice.  I am the managing partner of a firm that has 11 attorneys and a support staff of 25.  We have an enormous amount of talent under our roof but talent can have its drawbacks.  I have observed first hand that talented people have a built-in aversion to management.  This innate resistance can destroy the best of organizations if not handled properly.

Needles provides me and the rest of our organization with the necessary tools to manage effectively without disabling the creative instincts of the attorneys.  It allows me to benignly  micromanage others without appearing to be intrusive. 

In the most flattering terms, I view my attorneys as thoroughbred horses – all talented, fast and yet all peculiarly different.  In such an environment, you cannot manage with a “one size fits all” mindset.  Every client and case is uniquely distinct from one another and must be managed accordingly.  Needles allows me to peek inside any attorney’s caseload on any given day to assess what is truly happening.  It allows me to institute periodic structured reviews at my discretion when I believe such activity is warranted.

You cannot hide from the scrutiny of Needles nor can you run indefinitely from  the persistence of the “open” checklist item that screams for attention.  Needles imposes a team spirit between the attorney and his/her support staff.  Attorneys are no longer working in a vacuum, frustrated that their support hasn’t learned the art of how to read their minds.  Our support staff is empowered because they can now comprehend the logical progression of a case and make appropriate adjustments when necessary.

If a talented attorney appears too distracted to be bothered with the seemingly mundane aspects of his/her case load, I now have an ally in the support staff to assist with the management of the caseload.  Quite frankly, in some instances, I rarely look to the attorneys to provide the management.  In effect, Needles has flipped the paradigm to one that now has support managing while the attorney delivers.  We do not hire attorneys to generate reports or complete checklists.  We hire them to produce results, and my primary function is to provide them with the  infrastructure so they can succeed.

Needles gives me the flexibility to make quick adjustments on a variety of matters  that affect an attorney’s caseload.  Needles is an ever expanding experience that grows in its utility the more you use it.  Our early experience was embryonic some seven years ago.  We are now raging adolescents regarding our understanding of this tool and our capacity to increase its effectiveness.  Our knowledge appears without limitation.

Finally, Needles puts you in control of your caseload.  As an upcoming vacation approaches, support staff and attorney alike can now run their checklist in advance to see what items will be due while they are gone.  You can either choose to work those items in advance, alter the due dates, or even reassign some.  The net effect is one is no longer overwhelmed when returning from a vacation.  If one’s checklist maintenance is handled properly, the return date back in the office after a week or two week absence is now just another work day.  This is a remarkable event that is hard to describe until you personally experience it.

I did not become an attorney to behave like an assistant vice principal in high school in charge of discipline.  It is my job to make it “rain” so others may benefit from my efforts.  I have a management staff that has the tools to allow me the time I require to develop important relationships that pay great dividends to this office.  Needles ultimately allows me and other managers to get quickly and decisively to the proverbial fire.  I am here ultimately to produce, and the quicker we can I identify trouble, the more productive I become.  The lawyers that work for us are in the practice of law.  Needles has liberated me from the practice of law and has put me squarely into the business of law.  This is why, after all the unforeseen circumstances that we cannot control in this most difficult of professions, our practice is still here.  Needles has been most effective in assisting me in finding  and managing that balance point between the practice and the business of law.

Stuart Garson
Rockefeller Management

Law Office Secret Weapon

“… When I use Needles I become Queen of the Keyboard

A client calls and asks, “Do you remember me?”  Confidently I respond, “Of course, I remember you Mr. Client.  How are things in Chicago today?  Are you still treating with Dr. Acheinback?”  Immediately my client realizes that I am  familiar with his case, he relaxes and we proceed.  With just a few keystrokes, my Needles spewed forth a plethora of information about that client.  The superior information organization system within my Needles makes client personalization simple.  Ah, Queen of the Keyboard bonds with another happy client.

My Needles software elevates me from common paralegal status to that of Queen of the Keyboard.  With Needles, I access and navigate our firm’s vast database with confidence and ease.  That, in turn, makes me a more efficient and competent employee.  Ultimately, our entire staff provides better service to our clients because we use Needles.  Satisfied clients are our best advertisement and, with Needles, our client satisfaction rating has soared.

Using my Needles, I shine in the eyes of my employer.  When The Boss asks, “How much money have I already put out on this case?” with just a click, click, click of my keyboard, my Needles provides me with the answer so fast that  even The Boss is impressed.  After the information is entered into Needles I can access that data as soon as The Boss asks for it.  The Queen of the Keyboard delivers again!

During negotiations Needles is the secret weapon that tilts the playing field to our favor.  So often insurance adjusters tell us we seem to know their strategy even before they make an offer.  How can that be?  Simply stated, Needles allows us to maintain a record of each adjuster’s past performance and to readily access that information throughout the negotiation process.  Thus, armed with past history and present knowledge, our negotiation process is all sewn up with Needles.  Consequently, Needles helps us achieve better settlements which results in greater client satisfaction.

In conclusion, Needles makes my work easier, enables me to provide better client service and promotes an overall more efficient work environment for our entire staff.  Thus, at the end of the day when my computer says, “Good Night, Queen of the Keyboard,” I respond, “Good Night, Sweet Prince Needles.”

Geri Kjome
Law Offices of Lowell Stanley

Case Management Software makes your job easier

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“…It makes my job easier in so many ways. .

Needles is VERY USER FRIENDLY.
Like a competent counselor, the Needles team understands the legal profession and our needs and makes the program work for us. .
Like a huge filing cabinet, Needles allows us to organize our files so that information can be available at the touch of a button.
Like a constantly updated daily planner, Needles provides a checklist that keeps deadlines noted and the cases moving in a timely fashion by reminding all staff of the next step(s) in a case.
Like a private investigator, Needles provides pertinent information regarding all persons involved in a case.
Like an advanced word processing system, Needles creates documents quickly and accurately.
Like a multi-tasking researcher, Needles provides countless database “possibilities.”
Like a database manager, Needles reports compile information with ease.
Like a chameleon, Needles can be manipulated to meet the client’s needs (and if it isn’t available in this version, the team will put it on the wish list for a future version).
Like the changing of the seasons, Needles is ever changing and evolving.
For all the above reasons, and oh so many more, I LOVE MY NEEDLES.”

Annette L. Zrowka
Munley, Munley and Cartwright

A more personal look at your clients

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“… In our own little corner here at Shor, Levi and DeRita, the wheels of justice, law and order spin around constantly changing data which seems to speed through extremely precious time.  More can be achieved in one day than ever thought possible!  With my Needles program, I am confident in the knowledge that I have a wealth of information at my fingertips at all times, and in all circumstances, which is seemingly effortless to obtain.  The Needles data program greatly assists me in accomplishing my main goal; rendering service to our clients with a diligence of thought and action, balanced with unsurpassed expediency.  With Needles as my personal assistant, I experience a sense of accomplishment in giving our clients peace of mind that I will meet their needs with confidence by utilizing the “tools” necessary to bring their legal burdens to a fair and justified resolution.  The wealth of information that Needles provides promotes trust between me and our clients.  They come to know, without a doubt, that I can and will always do whatever it takes to accomplish success in any legal matter on their behalf. 

As we say, “Every picture tells a story.”  I love my Needles because it allows me the option of getting a more personal look at our clients and their profiles, which of course now could include his or her photograph.  What a great advantage!  Putting a human face to a story is a relevant component in dealing with our clients, as it further encourages me to work with compassion and genuine empathy.  As a result, all determination and conviction is given to assist the attorneys’ in bringing about justice for the individual.

I love my Needles program because it enables me to work in a concise and professional manner, achieve maximum organization and most importantly, it gives me a sense of accomplishment and fulfillment in knowing I am helping others.  Needles is much more than a simple program.  The psychological aspects and assets Needles provides both user and client alike are essential in this age of stressfulness, which has tendency to rob us of our sense of well-being and the need for accomplishment in life.

The “bottom line” for me personally… I love my Needles because it is my armor and weapon against the monster that IS Workers’ Compensation, where I am always the victor!”

Eileen Alberto
Shor, Levin and De Rita PA

Know the details about every case in your law office

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“… Now I know I DON’T HAVE OCD!!  By nature, I am compulsive and need to be organized.  I must know exactly what came in, when it came in, why it came in and what I need to do about it on every single aspect of eery single one of the cases I manage (over 60 complex medical malpractice cases).  Needles allows me to know the details and more about every case.  I can walk into a meeting confidently knowing that my attorney can ask me any question about the case – the status, the players, the costs – and i will know the answer.  I can walk into a courtroom with my attorney confidently knowing that we are prepared to represent our clients to the utmost of our capabilities because we are prepared and organized and we have Needles!  Without Needles, I know that I would not be able to do all that I do at my firm.  Like I mentioned, I manager over 60 complex medical malpractice cases in litigation, serving three excellent trial attorneys;  i am also the Needles Manager and I am also the technology Manager.  If I didn’t have Needles in my life, I know my role in this firm would have been limited.  But with Needles, I have the time and energy to expand my role and take on responsibilities and learn and become more effective and more efficient.  With Needles, I am able to serve my firm and our clients at a higher level.  So, for the freedom, the knowledge, the organization, the time, the efficiency, the organization (did I say that already?) I LOVE MY NEEDLES!”

Diana Orozco
Koskoff, Kosskoff and Bieder

Law Office TQM

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“… It gives me the opportunity to be the best manager I can be.  Needles gives me the information I need to assist our clients and employees with any questions or problems they may have.  It gives me the ability to be organized and in control of the firm.

Needles gives our firm the ability to utilize the Total Quality Management philosophy of offering high levels of quality service to your clients.  Needles technology gives every member of the firm the ability to provide excellent service without the use of a file.  All of the information is current and we are more organized and in control of what needs to be done in a particular case.

We have greatly improved communications without clients, providers and referral sources through the use of the Needles Merge Document System.  Needles has given us the ability to be more accountable.  We always post our memos and email messages.  We are always able to follow up on the tasks to be completed.  It’s a marvel for managers.  I simply don’t know how I functioned without Needles in our firm.

Through Needles, or firm has embraced a commitment to offering high levels of quality service to our clients.  We have risen to become the very best we can be.”

Phyllis Meloff
Larry Pitt and Associates

Sleep better at night by using Case Management Software

I LOVE MY NEEDLES CASE MANAGEMENT SOFTWARE BECAUSE …

“… It helps me sleep at night.

Every busy lawyer has an often overwhelming number of things to remember.  Needles gives me the ability to record everything that I need to remember in a place where I won’t forget it.  No more post it notes stuck to my computer screen, my brief case, or my desk lamp.  Whether I use the checklist or the calendar or the note feature, everything that I need to remember is recorded in Needles in such a way that I never forget.  Needles helps me remember all events – trials, pretrials, case management conferences, mediations, arbitrations, etc.  It also helps me remember all deadlines, statues, discovery cutoffs, expert reports, etc.

I used to wake up in the middle of the night with that horrible feeling that I had forgotten something.  Not anymore.  When I am in the office I just check my Needles calendar.  When I am on the road I just check my PDA.

Needles helps me remember everything I have to do and it helps me get it done.

I love my Needles.”

Blake Dickson
Dickson, Campbell and Freeman